Returns, Exchanges and Refunds
Returns & Exchanges
In the rare eventuality you wish to exchange a product, please be guided by the following
Our Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order, unfortunately we can`t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Important:
The colours you see on your device may vary due to the varying colour reproduction, brightness, resolution and temperature of individual devices. If you`d like more clarity before your purchase, please contact our customer engagement team. They will be happy to assist you with daylight images if needed. We will not accept exchanges against colour perception concerns.
Attached or running blouse vary in length. This is due to differences in woven warp lengths. The measurements of these are specifically called out on our online store as part of a product`s description. Should you be purchasing from our retail stores, please request this be measured prior to purchase if this is of concern.
Non exchangeable items: Saris with detached blouse / tassling done
To initiate an exchange, please write to us at customercare@padmanaba.in, with complete information - Order Details, the reason behind your intention to exchange the product .This should be done within 7 days from the date of receiving the products for us to assess, validate and accept or decline an exchange.
Return shipping – Once we confirm the acceptance of an exchange , kindly ship the product back to the following address Padmanaba silk & sarees Door No:95 Shiekpet nadu street , kanchipuram -631501.
You will be responsible for your own shipping costs for shipping back your item to us. Shipping costs are non-refundable. If we process an exchange, the cost of shipping, and any import duties, levies, payment gateway charges and currency conversion fees as part of the exchange process of the product will be deducted. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds
We do not offer refunds under any circumstances.
If however, you do not find a suitable product to exchange against your proposed return, you may opt to park the funds with us for a future purchase,
Please refer to our Returns & Exchange policy above this section to familiarise yoursel with the process for exchanging a product.
Cancellations of orders
We start processing your order as soon as you pay for the same and hence we do not encourage any cancellation of orders.
If you wish to discuss further regarding a potential cancellation please contact our customer support number +91 8019916916 / WhatsApp number +91 9840422142, email us at store@padmanaba.in
Customer support
Call / WhatsApp or text message us on +91 9840422142 for any queries - we`ll be happy to help if we can. If unavailable, leave us a message there and we`ll revert.
You can also email us at store@padmanaba.in, or chat with us right here via the online chat button on the site.
Best,
Padmanaba silk & sarees
